The Good, The Bad, And The Ugly
In honor of Evil Week, we're switching up the Hive Five a bit. We've compiled information about 800-639-6399 and ways to call or contact Sprint with help from customers like yourself. Many customers will be able to get new phones and comparable service plans without having to pay a dime, he said. The decision stemmed from Verizon's challenge to two Sprint ads, including Draggin' Maggie ,†which mocked the company's unlimited data offering.
So i waited a couple days and called customer service again. Never improving their network so lots of angry customers. This is largely due to Sprint's not-so-great Network Speed and Data Performance Ratings (77.8 and 87.7, respectively). The phone I ordered was the wrong one so I went to the Sprint store to exchange it for an upgraded Blackberry World Phone.
This is where government can actually foster competition and free enterprise, rather than stifle it. When near-oligopolic conditions exist, new entrants aren't able to come in and offer a better product - in this case, a phone carrier with decent customer service.
Customer service to me would have called to tell me, known what to do, and would have taken the time out of there paid day at work to make sure it got resolved. They told me all the services I previously had on my cell phone before the service was cancelled would be the same services when I resumed the service.
I went to my local store to have them take the MotoQ and give me the Razor to make it right but was met with a: "There is nothing we can do; call the 800 number." I called Sprint on Monday to cancel my service (30 day no risk guarantee). So I thought I'd flesh out the picture a bit by recounting a positive customer service experience that I had with the company.
On top of the calling, roaming and data add-ons already mentioned, they offer several services and features designed to help you get the most from your mobile phone. I use my phone for work and my job was in jeopardy with the lost money from losing calls all the time.
I forgot the password to my account and the people told me that there was nothing i could do to change. T-Mobile has 38 percent of the U.S. pre-paid market, while Sprint has 16 percent, which would give the combined company 54 percent, according to S&P. UPDATE: Today I called store #1, the place that the online tracking service said my phone was delivered to, and asked if they have it. They said nope - apparently they cancelled the order.
We have never been back to a store as many times as we have sprint - in reality we have never even had to go back to the cellular store prior to working with Sprint. The new T-Mobile claims to be able to light up a broad and deep 5G network faster than either company could separately,†and faster than AT&T and Verizon.
Forgetting the Base - Although Sprint has been actively recruiting new customers, its incentives have been largely unavailable for current subscribers This has added to the churn rate, and motivated some of the post-paid losses. Now I'm paying money I can't afford on a plan I don't want and don't need but at least I have a phone.
Second, I had purchased the plan with BUY ONE AND GET ONE FREE, so I bought 2 phone and received 2 for free, the time that they disconnected my account without any valid reason and once I called the customer services department to active my account, which they did, but they disconnected my promotion.
Sprint cellphone has sent out an initial batch of letters notifying them about the transaction but Gleason said Sprint will soon follow up, detailing the timing of the network shutdown and the discount offers Sprint is making to draw those customers under the Sprint umbrella.