Hey Sprint, Where's Your Customer Service?

Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. If the deal closes, T-Mobile will get a company that is poorly managed and is known for poor service. Unfortunately, 2.5GHz (Band 41) is not supported by weBoost boosters at this time, while the other two bands and the rest of Sprint's 3G & 4G LTE are supported.

Wilson Electronics has been the market leader for years, providing cellular solutions for hundreds of thousands of poor signal Sprint customers. And Samsung's Instinct phone, which Sprint began offering this month for $129, is selling out at Sprint stores, according to Mr. Hesse.

T-Mobile and Sprint sell their airwaves to smaller wireless carriers that also serve low-income and budget-conscious customers, and a merger could hurt those carriers' ability to negotiate for lower prices, said Stephen Stokols, chief executive of FreedomPop, which offers a free phone plan and uses Sprint's network.

I just called to cancel my service with Sprint. One thing to keep in mind as you try to reach Sprint help by calling them, is that other customers give their customer support at this number a 53% score for their communication skills and a 84% score for the overall help they received.

As a stand-alone company, T-Mobile has generated more wireless innovation in recent years than Apple and Samsung combined. If Sprint's worst 1,000 customers go to another carrier, that's actually a net plus for them-let someone else deal with their Demon” customers.

Been paying insurance for 8years never 1 time had to get a new phone use my insurance or anything. I then call back and they told me sorry you already began your new month of service so it will automatically be canceled at the end of your billing cycle. That's actually pretty good and gives you a little more data than Verizon or AT&T, although T-Mobile gives you a generous 50 GB before it threatens to reduce your speeds.

In telephone interviews conducted immediately after a customer service call, 68% of Bank of America customers surveyed were "Very Satisfied" with the experience, while 63% of Wells Fargo customers gave the experience their top rating. A couple of days later cellphone my wife stopped into a Sprint store just to upgrade her phone and get a new one.

Some of its customers contacted customer service on a regular basis. These people either called customer service frequently - one report I heard said 25 times a month - or used unprofitable services extensively, like thousands of roaming minutes on other networks.

This was the third quarter in a row the company had a substantial loss of these types of customers. In the commercials, Mr. Hesse asks customers to e-mail him with complaints and to give Sprint another chance. About three weeks ago, I called the Sprint customer service line and complained that my bills were too high.

It pays the early termination fees of customers switching from other carriers, offers a music- and video-streaming service that doesn't count against the user's data cap, and provides free access to the video-streaming service Netflix T-Mobile has also spent billions on upgrading its network.

Rather than cast a broad net, his firm's approach to its National Customer Service Survey , ongoing research on customer satisfaction with phone-based customer service, focuses in depth on three vertical markets: computer technical support, mobile phone customer service and major national consumer banks.